Data processing addendum

In This Data Processing Addendum (“Addendum”) forms part of the Terms of Service available at: https://support.askola.com/terms-of-services/(“Agreement”) and shall apply only to the extent Customer is subject to the GDPR and/or to the extent that Ola Inc. (Ola) Processes Personal Data subject to the GDPR.
The terms used in this Addendum shall have the meanings set forth in this Addendum. Capitalised terms not otherwise defined herein shall have the meaning given to them in the Agreement. Except as modified below, the terms of the Agreement shall remain in full force and effect.
In consideration of the mutual obligations set out herein, the parties agree that the terms and conditions set out below shall be added as an Addendum to the Agreement. Except where the context requires otherwise, references in this Addendum to the Agreement are to the Agreement as amended, and including, this Addendum.

Definitions

“ Applicable Laws” means (a) European Union law or any laws of a member state of the European Union in respect of which Ola or Customer is subject to; and (b) any other applicable law in respect of which Ola or Customer is subject to;
“SCC“ means the applicable model of the standard clauses for the transfer of Personal Data pursuant to the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council available at: https://eur-lex.europa.eu/
“Customer Personal Data” means any Personal Data which may be processed by Ola on behalf of Customer, pursuant to or in connection with the Agreement;
“Data Protection Legislation” means GDPR Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) as amended from time to time or any regulation replacing the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and the relevant Israeli applicable data protection and privacy law. “EU” means the European Union;
“EEA” means the European Economic Area. The GDPR applies to the European Economic Area (EEA), which includes all EU countries as well as Iceland, Liechtenstein and Norway;
“GDPR” means EU General Data Protection Regulation 2016/679;
“Services” means the cyber security services provided by means of the Platform and the installed Agent as defined in the Agreement;
“Sub-processor” means any person (excluding an employee of Ola or any of its sub-contractors) appointed by or on behalf of Ola to Process Personal Data on behalf of Customer in connection with the Agreement;
“Supervisory Authority” means (a) an independent public authority which is established by a member state of the European Union pursuant to Article 51 GDPR; and (b) any similar regulatory authority responsible for the enforcement of Data Protection Legislation; and
“Term” means the term of the Agreement, as defined therein.
The terms “Controller”, “Processor”, “Data Subject”, “Member State”, “Personal Data”, “Personal Data Breach”, and “Processing” shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.

Processing of Customer Personal Data

The parties acknowledge that Customer is the Controller and shall comply with the obligations of a Controller under the GDPR and that Ola is acting in the capacity of a Processor. In some circumstances, Customer may additionally or alternatively be a Processor, in which case Customer appoints Ola as an authorised sub-processor, which shall not change the obligations of the parties under this Addendum as Ola will remain a Processor in any such event. Customer will comply with all obligations applicable to a Controller pursuant to the Data Protection Legislation.
Ola shall process Customer’s Personal Data on the documented instructions of Customer, unless otherwise required by an Applicable Law to which Ola is subject. In which case, Ola shall notify Customer if, in its opinion, any instruction infringes the Data Protection Legislation or other Union or Member State data protection provisions, unless that law prohibits such notification. Such notification will not constitute a general obligation on the part of Ola to monitor or interpret the laws applicable to Customer, and such notification will not constitute legal advice to Customer.
Customer warrants that it has all the necessary rights to give access to and to provide the Personal Data to Ola for the Processing to be performed in relation to the Services, and that one or more lawful bases set forth in Data Protection Legislation support the lawfulness of the Processing. To the extent required by Data Protection Legislation, Customer is responsible for ensuring that all necessary privacy notices are provided to Data Subjects, and unless another legal basis set forth in the Data Protection Legislation supports the lawfulness of the processing, that any necessary Data subject consents to the Processing are obtained, and for ensuring that a record of such consent is maintained. Should such consent be revoked by a Data Subject, Customer is responsible for communicating the fact of such revocation to Ola, and Ola will act pursuant to Customer’s instructions as seems appropriate.
Annex 1 to this Addendum sets out certain information as required by Article 28(3) of the GDPR according to which, Personal Data may be processed by Ola. Customer warrants it is an accurate reflection of the Processing activities pursuant to this Addendum and the Agreement. The nature of the Processing operations will depend on the scope of the Services and the nature of the Personal Data that Customer provides in its sole discretion, in a manner by which Ola finds appropriate to provide the required Services.

Confidentiality

Security

Annex 2

Sub-processing

Customer authorizes Ola to appoint (and permit each Sub-processor to appoint) Sub-processors listed under Annex 3 attached hereto, and in accordance with this Addendum and any restrictions in the Agreement.
Ola shall provide a notification on its website to inform Customer as soon as reasonably practicable of any intended changes concerning the addition or replacement of any of the Authorised Sub-Processors that will Process any Customer Personal Data (“New Sub-Processor”). If, within 14 calendar days of update of that notice, Customer notifies Ola in writing of any objections made on reasonable grounds, to the proposed appointment of a New Sub-Processor, the parties will endeavour to agree (acting reasonably), without undue delay, the commercially reasonable steps to be taken to ensure that the new Sub-processors is compliant with Article 28(4) of the GDPR. In the absence of a resolution, Ola will make commercially reasonable efforts to provide Customer with the same level of service described in the Agreement, without using the objected Sub-Processor to Process Customer’s Personal Data.
Where the Customer reasonably argues, that the risks involved with the Sub-processing activities are still unacceptable, in the context of Article 28(4) and in relation to the appropriate steps, within the requisite time frame, and the parties are unable to resolve the issues within such time frame, Customer’s sole remedy will be to terminate the Agreement.
With respect to each Sub-processors, Ola shall ensure that the Sub-processor is bound by data protection obligations compatible with those of the Data Processor under this Addendum.

Data Subject Rights

Customer shall comply with requests received from Data Subjects to exercise their rights pursuant to Chapter III of the GDPR and the Data Protection Legislation, with regard to accessing Customer’s Personal Data held by Ola.
When Customer is unable to perform according to section 6.1, and therefore requires Ola’s assistance, while taking into account the nature of the Processing, Ola shall assist Customer, upon Customer’s request and at the Customer’s cost, by using appropriate technical and organizational measures, insofar as this is possible to comply with requests to exercise Data Subject rights, under the Data Protection Legislation.

Personal Data Breach

When Ola becomes aware of a data breach that has a material impact on the Processing of Personal Data that is the subject to the Agreement, it shall notify Customer about the data breach. Ola shall cooperate with Customer and follow Customer’s reasonable instructions with regard to such data breach, to enable Customer to perform an investigation into the data breach, formulate a correct response and take suitable further steps in respect to the data breach.
Ola shall, at Customer’s cost, cooperate with Customer and take the reasonable commercial steps which shall reasonably be instructed by Customer, to assist in the investigation and mitigation of every occurring Personal Data Breach.

Deletion or Return of Customer Personal Data

Subject to section 8.3, Customer may in its discretion by written notice to Ola within 30 calendar days of the termination of the Agreement, require Ola to delete all copies of Customer’s Personal Data Processed by any Sub-processor. Ola shall comply with such written request within 60 calendar days of the termination of the Agreement.
When relevant, Ola shall notify the relevant Sub-processors, who are Processing Personal Data on its behalf, of the termination of the Addendum.
Each Sub-processor may retain Customer’s Personal Data to the extent and for such period as required by Applicable Laws.

Audit Rights

Subject to section 9.2 and 9.3, Ola shall make available to Customer upon a reasonable request, information which is reasonably necessary to demonstrate compliance with Article 28(3) of the GDPR.
Where applicable, if Customer is not otherwise satisfied by its audit rights pursuant to the Agreement, Ola shall, at the Customer’s costs, allow for audits in relation to the Processing of the Customer’s Personal Data by Ola, provided that:
Customer shall give Ola a reasonable notice of any audit to be conducted; and
Customer shall take reasonable steps to ensure (and shall procure that each of its mandated auditors) to minimize disruption to Ola’s business, in the course of such audit, while such audits shall be conducted during normal working hours.
Ola may object to an auditor mandated by Customer if the auditor is, in Ola’s opinion, not suitably qualified or independent, a competitor of Ola, or otherwise manifestly unsuitable. In the event of such an objection, Customer shall appoint another auditor or conduct the audit itself.

Transfers

Information may be transferred to third party companies and individuals to facilitate Ola’s Services, who are located in a country outside of the EEA. To the extent that Ola or its Sub-processors Processes Customer Personal Data in countries outside of the EEA that do not provide an adequate level of data protection, as determined by the European Commission or other adequate authority, the applicable model of the SCC shall apply and shall be incorporated herein upon execution of this Addendum by the parties or Ola shall otherwise ensure that the continuity of protection of Personal Data shall be maintained for any respective onward transfers. With respect to each such data transfer, Ola shall implement appropriate technical and organizational measures to ensure a level of security, appropriate to the risk, while taking into account the state of the art, costs of implementation and the nature, scope, context and purposes of Processing as well as the likelihood of a risk to the rights and freedoms of natural persons. Annex II of the SCCs shall be deemed completed with the information set out in Annex 2 to this Addendum.
To the extent that Ola or Customer are relying on a specific statutory mechanism to normalize international data transfers and that mechanism is subsequently modified, revoked, or held in a court of a competent jurisdiction to be invalid, Ola or Customer agree to cooperate in good faith to promptly suspend the transfer or to pursue a suitable alternate mechanism that can lawfully support the transfer.

General Terms

Order of Precedence. With regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and any other agreements between the parties, including the Agreement, the provisions of this Addendum shall prevail.
Changes in Data Protection Legislation. If any variation is required to this Addendum as a result of a change in Data Protection Legislation, then either party may provide written notice to the other party of that change of law. The parties shall discuss the change in Data Protection Legislation and negotiate in good faith with a view to agreeing on any necessary variations to this Addendum to address such changes, including any resulting charges.
Severance. Should any provision of this Addendum be invalid or unenforceable, then the remainder of this Addendum shall remain valid and in force. The invalid or unenforceable provision shall be either (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.

ANNEX 1: DETAILS OF PROCESSING OF CUSTOMER PERSONAL DATA

This Annex 1 includes certain details of the Processing of Customer Personal Data as required by Article 28(3) GDPR.
Subject Matter and Duration of the Processing of Customer’s Personal Data
The subject matter and duration of the Processing of the Customer Personal Data are set out in the Agreement and this Addendum.
The nature and purpose of the Processing of Customer’s Personal Data
Ola processes and analyzes Personal Data recorded by the Ola Camera installed on the Customer’s premise, as well as to operate the functionality of Ola App. Video and audio recordings are analyzed to mark events, detect and identify people, send notifications.
The Categories of Data Subject to whom the Customer’s Personal Data Relates Individuals whose images are captured by the Ola Camera, and Users of the Ola App. For more information, please see Ola’s privacy policy available at: https://support.askola.com/privacy-policy/
The Obligations and Rights of Customer
The obligations and rights of Customer are set out in the Agreement and this Addendum.

ANNEX 2 – SECURITY MEASURES

Ola shall establish a procedure for allowing access to Personal Data and restriction of such access. Ola shall ensure that access to Personal Data is strictly limited to those individuals who “need to know” or need to access the Personal Data and as strictly necessary for the purpose of providing the Service and shall keep record of the persons authorized to access the Personal Data subject of the Agreement.
Ola shall take all steps reasonably necessary to ensure the reliability of the individuals who may have access to Personal Data and shall ensure that each such individual (i) is informed of the confidential nature of the Personal Data; (ii) has received appropriate training on his/her responsibilities; and (iii) is subject to written confidentiality undertakings and written security protocols.
Ola shall maintain and implement sufficient and appropriate (based on the type of Personal Data and its sensitivity) environmental, physical and logical security measures with respect to the Personal Data Ola Processes.
Ola shall act in accordance with an appropriate written information security policy and working procedures that comply with the security requirements under this Annex and Data Protection Legislation, including with respect to backup and recovery procedures. Ola shall review its security policies and operating procedures periodically.
Ola shall implement automatic control mechanism for verifying access to systems containing Personal Data, which shall include, inter alia, the user identity, date and time of access attempt, the system component attempted to be accessed, type and scope of access and if access was granted or denied. Ola shall periodically monitor the information from the control mechanism, list issues and irregularities and the measures taken to handle them.
Ola will perform security risk surveys to systems containing Personal Data, at least once every 18 months.
Ola will not disclose Personal Data through a public communications network or via the internet, without using industry-standard encryption methods.

ANNEX 3 – LIST OF SUB-PROCESSORS

* Here are stackpath nodes to according to the user “local area”: Europe: London, Frankfurt, Amsterdam, Stockholm, Warsaw, Milan, Paris, Brussels, Madrid. Asia Pacific: Tokyo, Seoul, Hong Kong, Singapore, Sydney, Melbourne. America: Seattle, Toronto, NY, Ashburn, Chicago, Denver, San Francisco, San Jose, Phoenix, Dallas, Atlanta, Miami, Bogota, Lima, Santiago, Buenos Aires, San Paulo, Rio.